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When a prospect downloads a E-Book or a Product White paper from the Website, fills a form for a Demo Request, LISA understands these triggers and builds a semantic representation in her memory.

specify_Context

action=download
document=white paper
product=crm
source=website

propose_event

date=tomm
duration=5 min
event=call

Lisa uses Persona based Natural Language Initiation to reach out to the prospect in a natural conversational manner.

L
Tue 11:30am

Hi Eric,

I noticed you downloaded the CRM white paper on our Website. I wanted to follow up with you to see if you had any questions ? Are you available for a quick 5 min call tomm?

Lisa

Lisa uses a Verbalization Engine that combines the prospect's contextual info with social etiquette to generate a conversational message that initiates, follows up, informs or asks a question to the prospect just like a human sales rep.

LISA uses Natural Language Understanding to interpret the customer responses and remembers all the facts, requests & questions and composes a response accordingly just like a Human


Tue 11:40am

Hi Lisa,

Yes. I wanted to see a demo of your CRM Product tomm.

Eric

L
Tue 11:48am

Hi Eric,

Ok. I can schedule a demo for the CRM Product tomm morning. what time would you prefer ?

Lisa

The NLU Engine uses a cognitive model including intent detection, sentence syntactic & semantic analysis and Emotion & Tonality Detection.
Yes. I wanted to see the demo of your CRM Product tomm
(IJ) (PRP) (VBD) (TO) (VB) (DT) (NN) (IN) (PRP$) (NN) (NN) (NN)
(IJ) (NP) (VB) (NP) (PP) (NP) (NP)
confirm()&request_meeting(event=demo,date=tomm,product=crm)&ask(time)
Ok. I can schedule a demo for the CRM Product tomm morning. What time would you prefer?

LISA uses Dialog Management to dynamically understand the intent of the customer and naturally steer the conversation towards a phone call, demo or a CTA (Call to Action).

status_busy

customer=eric
date=tomm
time=morning

empathize

topic=schedule
time=morning
status=busy

propose_alternate_time

range=afternoon
time=4pm
date=tomm

At every step in the Dialog, Lisa understands the customer intent, empathizes with the customer, applies the context and proposes a action towards the desired result.

Tue 10:00pm

Hi Lisa,

I am sorry. I cannot do it tomm morning. Mornings are always busy for me.

Eric

L
Tue 10:05pm

Hi Eric,

I completely understand. It gets really busy during the mornings. How about 4 pm tomm afternoon. does that work ?

Lisa